(As of March 25, 2020)
If you are experiencing symptoms that you believe may be related to COVID:
Step 1:
COVID Self Assessment
Step 2: Call Health Link Alberta by dialing 811
Mental Health Supports
Alberta Health Services: Mobile tools to promote mental wellness
Alberta Health Services Text4Hope
If you are struggling with mental health concerns, please consider phoning any of these agencies or organizations:
Support Network Distress Line: 780.482.4357
Suicide Distress Line: 780.482.4357
Kids Help Phone: 1.800.668.6868
Youth Emergency Shelter: 780.468. 7070
Children’s Mental Health Crisis: 780.427.4491
Alberta Health Services, Mental Health Supports, Mental Health and Addictions counselling for adults and children: 780.342.1410
Family Violence
Government of Alberta: Family Violence during COVID-19 information
In case of emergency, call 911. Police and emergency responders will continue to respond throughout the pandemic, even to those in quarantine.
Family Violence Info Line
Anonymous support from trained staff:
- call 310-1818 (available 24/7 in 170+ languages)
- chat online alberta.ca/SafetyChat (available from 8 a.m. - 8 p.m. daily in English)
Other supports and services for those experiencing family violence
Alberta Health Services
COVID-19 Translated Resources
AMH CYF
AMH CYF are offering telephone counselling vs face to face supports and we are informing clients of our new way of receiving services. Therapists who are available have been calling clients on their current caseloads to check in and inform of service option. Admin who have canceled appointments due to staff absences are letting clients know of our new service option of telephone support. For routine support, general enquiries to call the clinic they receive services at and a staff will direct their call. For urgent mental health support, call the Children’s Crisis team at 780.407.1000.
Our operational processes remain the same, centralized intake calls, crisis services calls, on demand services (now request for a telephone call with a therapist during walk in hours) and
strongest families (we offer this service after an intake screening and some therapists also offer to families they are engaged with). As well, as we are dealing with staffing absences for a variety of reasons (illness, self-isolation, child care) our ability to have staffing of therapists to support varies per clinic, and changes daily. We have created a plan for staff coverage.
AHS Addictions Counsellor, St. Albert Public Schools
Jr & Senior High School counsellor available to support students and families with substance use concerns: Daniet Gebrekidane at 780.913.3358
I am working out of the Youth Addiction Services Edmonton (YASE) office located at 12325 140 Street NW and can meet in St Albert at Beaudry Place or the Provincial Building.. I have been calling the families and youths on my caseload and letting them know as well. All our programs (Stabilization, Residential, PChAD, Outpatient, and Mobile) are still running. I have reached out to most families/students on my caseload to let them know of my availability and have been booking appointments.
City of St. Albert, Community Services
Family School Liaison Program/Counselling/Intake/Navigation
Family related concerns
Youth counsellor ages 15- 24
780.459.1756
Tonia Koversky
Natalie Willis
Shauna Vanderheide
Allison Pare
As of right now we have two counselling staff seeing their clients here if they are healthy. They are offering phone support to all clients. We have two staff offering client support over the phone only. All are available for case consultation.
Community Village, Food Bank
Access to food and community supports, Community Liaison
780.459.0599
Vivian (Community supports)
Suzan (Food Bank)
Providing telephone support, managing the income tax program, doing food hampers. Letting people in to the entrance one at a time and have a cleaning protocol in place between clients. Call first and leave a message, somebody will get back to you.
St. Albert Rental Assistance Program
Rental subsidy information
780.522.1030
St. Albert Public Library
At this time, SAPL is closed to the public but we are offering memberships electronically. This will allow all St. Albert residents to get free ebooks, audiobooks and all kinds of other resources for learning.
St. Albert Family Resource Centre
Parent Coaching, Programming
780.459.7377
parentcoach@stalbertfrc.ca
MaryAnn DeSilva
Tanya Scott
St. Albert RCMP
RCMP - Non emergency
Law enforcement support
780.458.7700
The St. Albert RCMP are responding to calls for service and are out on patrol. Individuals can call the main detachment 24/7 but the detachment front counter is closed at this time and our satellite office (Beaudry) is also closed to the public. Should someone attend the main detachment, they will have to use the phone/intercom outside the front entrance to speak to our telecoms staff and they will assist accordingly...thus the best thing for our clients, should they need to speak/see a member, is to call the non-emergency line (780.458.7700). If it is an emergency, call 911.
Disability Services (FSCD)
Disability Services
https://www.alberta.ca/disability-supports.aspx
https://www.alberta.ca/fscd.aspx
780.427.4354
FSCD offices are closed to public, but continue to be “open” for business. FSCD is continuing to support Albertans via phone and email. Caseworkers have access to their phone lines and emails offsite.
Children’s Services
Family enhancement support
780.460.4970
Lilith Thate
Camela French
Children’s Services continues to provide Enhancement/Protection Services.
SAIF (Stop Abuse in Families)
Counselling specific to abuse/trauma
780.460.2195
Areni Kellepann, Executive Director
For now, SAIF is continuing to provide counselling services and phone consults.
Alberta Supports
Financial Support
SFSC 780.415.4900
BFE 780.422.8527
AISH 780.415.6300
New Intakes/inquiries: 1.877.644.9992, Edmonton 780.644.9992
If you are currently receiving benefits or services please call your worker or local office directly. To protect the health of all Albertans, Alberta Supports Centres are temporarily suspending in-person services until further notice. People who currently receive supports can call their caseworker or local program office directly for assistance. The Income Support Contact Centre will continue to be available 24/7 to provide emergency benefits to eligible Albertans. Please note: the Alberta Supports Contact Centre is not able to provide assistance accessing the provincial Emergency Isolation Support payment or federal COVID-19 benefits. Please direct Albertans to visit
alberta.ca/covid19 or the Government of Canada website for information.
Primary Care Network (PCN), St. Albert:
Counselling, Medical Needs
780.419.2214
The St. Albert PCN site is physically open, but we are discouraging in-person appointments. All of our mental health nurses are still working, either from the clinics, or from home. But we are all hooked up to work cell phones and work laptops so it’s business as usual with our patients, just via phone calls. None of us is seeing patients in person.
Additional Resources
Psychologists Association of AB Referral Line (counselling for adults and children): 780.424.0294
City of St. Albert:
Help in Tough Times;
COVID-19 Prepardeness